Refund policy

We design every ZIPURE order with care. That said, if something doesn’t arrive as it should, we’re here to help.

Eligible Returns & Replacements

At this time, we only accept returns or replacements for items that arrive damaged or defective.

We do not accept returns for change of mind, sale items, or gift cards.

To be eligible, items must be:

Unused, unopened, and in their original packaging
In the same condition as when received
Accompanied by valid proof of purchase
Clear photos of the issue are required to help us review your request.

Reporting an Issue

Any damage or issue must be reported within 7 days of marked delivery.

Please contact us via our contact form or email us at zipure.official@gmail.com with the following information:

Full name
Order number
Clear photos showing:
- Product tags or labels
- The damaged item(s)
- Outer packaging condition
- Packing slip (invoice)
Quantity affected per item
A brief note on how the items were packed (your feedback helps us improve)

Requests submitted outside this timeframe may not be eligible for review.

Review & Approval

Once we receive your request, our team will assess the issue and notify you of the outcome.
If approved, we will arrange a replacement or refund, depending on availability and the nature of the issue.

If a return is required, we will provide:

A return shipping label
Clear instructions on how and where to send your package

Items sent back without prior approval will not be accepted.

Processing Time

Approved refunds will be issued to the original payment method after the returned item is received and inspected. Processing times may vary depending on your payment provider.